Support
Whether you're planning a Himachal trip, waiting on a booking confirmation, or already on the road, our team is here to help. Use this page to find quick answers, or reach us directly using the options below.
Call Us
+91 75820 33222
Daily, 9 AM - 9 PM
+91 75820 33222
Fastest response, especially during your trip
banjarihimachaltours@gmail.com
Response within 24 hours
On this page
Before You Book
Not sure which Himachal package fits your dates, budget, or group size? Call or WhatsApp us with your travel dates and preferences, and our team will share a customized itinerary, usually within 30 minutes during working hours.
After Your Booking Is Confirmed
Once your booking is confirmed, you'll receive your itinerary, hotel details, and driver contact by WhatsApp or email closer to your travel date. If you need to:
- Change your travel dates — contact us as early as possible, since hotel and vehicle availability depends on how much notice we have
- Add or reduce travellers — let us know before your balance payment is due, as this may affect pricing
- Request a cancellation — see our Terms and Conditions page for our cancellation and refund policy
Support During Your Trip
Our support doesn't stop once you leave. If you face any issue with your hotel, driver, or itinerary while travelling, contact us immediately on WhatsApp or by phone. Our team coordinates directly with local partners and works to resolve issues during the trip itself, not after you're back home.
Response Times
| Channel | Typical Response Time |
|---|---|
| Within 30 minutes during working hours (9 AM - 9 PM) | |
| Phone call | Immediate, during working hours |
| Within 24 hours | |
| During an active trip | Priority response, including outside working hours for urgent issues |
Common Questions
How do I confirm my booking?
Your booking is confirmed once you pay the advance amount shared in your quote and receive a written confirmation from us on WhatsApp or email.
Can I customize a package instead of booking a fixed itinerary?
Yes. Most of our travellers customize their itinerary around specific interests, budget, or trip length. Share your requirements with our team and we'll build a plan around them.
What if bad weather or a road closure affects my trip?
We monitor road and weather conditions closely and will adjust your itinerary where needed to keep your trip safe and on track. See our Terms and Conditions for more detail on how itinerary changes are handled.
Who do I contact in a genuine emergency during my trip?
Call or WhatsApp us immediately at +91 75820 33222. Our team is reachable throughout your trip for urgent issues.
Other Policies
For details on how we handle your personal information, cancellations, and booking terms, see:
Banjari Himachal Tours
Phone / WhatsApp: +91 75820 33222
Email: banjarihimachaltours@gmail.com
Address: 940/1 Yadav Colony, Jabalpur